Shipping & Returns
Shipping Policy
At Kabayan Foodstuff Trading, we strive to provide fast and reliable shipping for all your grocery needs.
Shipping Methods:
We offer various shipping options to suit your preferences, including standard and express delivery services.
Shipping Rates:
Shipping rates are calculated at checkout based on the delivery location and selected shipping method. We also offer free shipping on orders over 30 AED.
Delivery Times:
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Standard Shipping: Typically delivered within 30mins.
Please note that delivery times may vary depending on your location and other factors such as holidays or weather conditions.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the status of your delivery.
Local Delivery:
For customers within our local delivery area, we may offer same-day delivery. Please check our website for eligibility and conditions.
If you have any questions about shipping or your order, please contact our customer care team at [Customer Care Email] or [Customer Care Phone Number].
Return & Exchange Policy
At Kabayan Foodstuff Trading, we want you to be completely satisfied with your purchase. If you are not happy with your order, our return and exchange policy is designed to ensure a smooth process.
Eligibility for Returns:
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Grocery items that are damaged, defective, or incorrect upon delivery can be returned within 7 days of receipt.
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Items must be unused and in their original packaging with all tags and labels attached.
How to Initiate a Return or Exchange:
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Contact our customer care team at KabayanFoodstuff@gmail.com to notify us of the issue.
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Provide your order number and details of the item you wish to return or exchange.
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Follow the instructions provided by our customer care team for returning the item.
Refunds:
Refunds will be processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method used during the purchase.
Exchanges:
For exchanges, we will send you the replacement item once we have processed your return. If the item is out of stock, we will notify you and discuss alternatives.
Exceptions:
Please note that certain items, such as perishable goods, may not be eligible for return or exchange.
For any further questions about our return and exchange policy, feel free to reach out to our customer care team.